Business and Human Rights: a resource website |
Hotel industry |
See also the following sections of this website:
Websites:
Industry Watch: Hospitality (Washington Post)
The International Hotels Environment Initiative (Prince of Wales International Business Leaders Forum)
2003:
IUF and Shangri-La Group Reach Agreement [Indonesia] - Shangri-La Jakarta Conflict at an End (IUF - International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers’ Associations, 27 Mar. 2003)
Evidence 'suppressed' on benefits of smoking ban [UK] - Evidence of thousands of lives could be saved each year by outlawing smoking at work has been suppressed by the Government because it fears a ban will prove too expensive for bars, clubs and hotels, anti-smoking campaigners claimed yesterday. (Marie Woolf, Independent [UK], 19 Mar. 2003)
Fiji: No Trade Union Rights at Turtle Island Resort -...The IUF-affiliated National Union of Hospitality, Catering and Tourism Industries Employees (NUHCTIE) has repeatedly assisted resort employees seeking union representation, but each time Mr. Evanson has responded by firing union members. (IUF, International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers’ Associations, 18 Mar. 2003)
Beverly Hilton Hotel to pay $220,000 to Group of Job Applicants in Age Bias Case (U.S. Equal Employment Opportunity Commission, 26 Feb. 2003)
Accor hotel group vows to protect children - International hotel group Accor has signed a code of conduct to protect children from sexual exploitation in travel and tourism. Accor has signed up to the ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes) code. Western tour operators have joined previously, but Accor is the first big hotel group to do so. (Nondhanada Intarakomalyasut, Bangkok Post, 20 Feb. 2003)
Deaf Job Applicant to Receive $75,000 for Disability Bias in EEOC [U.S. Equal Employment Opportunity Commission] Settlement with Holiday Inn-Northglenn - Company to Also Conduct Comprehensive Training as Part of Consent Decree (U.S. Equal Employment Opportunity Commission, 18 Feb. 2003)
Radisson Prince Charles Hotel loses harassment case - A former banquet worker has won a judgment of more than $200,000 against the Radisson Prince Charles Hotel and Suites. [USA] (Al Greenwood, Fayetteville Observer, 7 Feb. 2003)
2002:
EEOC settles race discrimination suit with the Mirage for $1.14 million - The U.S. Equal Employment Opportunity Commission (EEOC) today announced it has settled a major race discrimination lawsuit against The Mirage Hotel and Casino on the Las Vegas Strip for over $1 million. (U.S. Equal Employment Opportunity Commission, 27 Nov. 2002)
ICFTU Welcomes Accor Group Announcement of Withdrawal from Burma [closes two hotels] (International Confederation of Free Trade Unions, 31 Oct. 2002)
Court OKs gay man's suit against MGM Grand [USA] - A divided federal appeals court has ruled that an openly gay man is entitled to bring a sexual harassment lawsuit under the U.S. Civil Rights Act, even though all his accused tormentors were fellow male employees. (Cy Ryan, Las Vegas Sun, 25 Sep. 2002)
includes section entitled "Towards binding corporate accountability"
also includes the following case studies:
18. Malta: Ax Holdings, Carlson Companies, Regent Hotels (golf course on agricultural land)
Marriott settles D.M. [Des Moines, Iowa] bias case [USA] - Marriott International will pay $115,000 and apologize for canceling the Des Moines convention reservation of an Arab-American group immediately after the Sept. 11 terrorist attacks. (Madelaine Jerousek, Des Moines Register, 16 Aug. 2002)
Motel maid wins $19,650 in sexual harassment suit [USA] -...The lawsuit had been filed against Rest Well Corp., doing business as a Quality Inn/Econo Lodge, and YTD Brothers, doing business as a Days Inn (Sara Lee Fernandez, Corpus Christi Caller-Times, 10 Aug. 2002)
Ex-Trop worker accuses VP of sexual harassment [USA] - A former Tropicana Casino and Resort employee has filed a lawsuit claiming he was fired because he refused the sexual advances of a senior executive and because he complained about the alleged actions. (Joe Weinert, Press of Atlantic City, 9 Aug. 2002)
Resort faces bullying inquiry [Australia] - A top Gold Coast international hotel [Sea World Nara Resort] is under investigation over accusations of workplace bullying. (Greg Stolz, Courier Mail [Australia], 8 Aug. 2002)
Days of smoking in front bar numbered [Australia] - The smoker's front bar is under threat, with the State Government announcing plans for more limits on smoking. Health Minister Lea Stevens yesterday announced a taskforce to prepare for "strong tobacco-control legislation" but stopped short of using the word "ban". The taskforce has been charged with advising on ways to "protect staff and patrons from exposure to tobacco smoke" in hotels and gaming venues. (Jill Pengelley, Advertiser [Adelaide, South Australia], 7 Aug. 2002)
The hotel GM and his 'chin-chin' [Philippines] -...Last July 19, "R" [a massage therapist with the Clark Hatch Fitness Center located at the Dusit Hotel Nikko in Manila] filed charges of sexual harassment and attempted rape at the Makati Prosecutors Office against Fujimoto [the hotel's general manager] and the management of the hotel. Makalaya (Manggagawang Kababaihang Mithi ay Paglaya), a national women workers' organization, is providing legal and moral assistance to her. (Rina Jimenez-David, Inquirer [Philippines], 2 Aug. 2002)
Union wants answers about mold [Hawaii, USA] - Local 5 opposes a new tower until Hilton finds out what went wrong with the Kalia Tower - Faced with unanswered questions about the Hilton Hawaiian Village mold problem and its effect on hotel workers, union leader Eric Gill went on the offensive yesterday (Tim Ruel, Honolulu Star-Bulletin, 30 July 2002)
Hotels who exploit staff to be targeted [Ireland] - The Department of Enterprise, Trade and Employment is to set up special teams of labour inspectors to target hotels suspected of exploiting staff and paying "slave" wages. (online.ie, 16 July 2002)
Threats of Violence and Intimidation Intensify Against Shangri-La [Hotel] Workers [Indonesia] (IUF - International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers' Associations, Asia & Pacific Regional Secretariat, 10 July 2002)
Away on Business - Green is still gold - Business travelers can take credit for inspiring at least one trend in the lodging industry that has stayed strong despite the bumpy business conditions of the last two years. That's the growing environmental awareness or "green" movement in hotels and motels that has affected everything from how often sheets are washed to the kinds of lighting put in guest rooms. (Michael Conlon, Reuters, 8 July 2002)
The Climate Neutral Challenge - Global warming, until recently the lonely province of tree-huggers and wonks, is fast becoming a mainstream issue – and one, as some executives are learning, with profit potential...In the U.S., one can now book hotel rooms and flights and buy products – from household cleaning solutions to carpets – that are certified as having no net climate impact. (Katherine Ellison, on Business for Social Responsibility website, 1 July 2002)
ILO Reaffirms Need to Reinstate Dismissed Shangri-La Jakarta Unionists [Indonesia] (IUF - International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers’ Associations, 28 June 2002)
Hotel legal dispute drags on [Indonesia] - Despite pressure from the International Labor Organization for the rehiring of some dismissed workers, the Shangri-La Hotel management is insisting on awaiting the Supreme Court's decision on its appeal. (Jakarta Post, 26 June 2002)
Workers File Disney Hotel Complaint [USA] - A union representing striking workers at two hotels [owned by Tishman Hotel Corp. and managed by Starwood Hotels & Resorts Worldwide Inc] on Walt Disney World property has filed complaints alleging intimidation by the hotels' management, a union leader said Thursday. (Mike Schneider, Associated Press, 30 May 2002)
{···français} Recommandations en direction des entreprises françaises investissant en Birmanie - À la demande de la CFDT, de la CGT et de FO, le Point de contact national chargé de veiller au respect des Principes directeurs de l'OCDE (PCN) a examiné les difficultés qui se présentaient aux entreprises françaises ayant des activités en Birmanie. Cet examen a principalement porté sur le respect des droits sociaux, particulièrement sur la lutte contre tout travail forcé. Le PCN a audité deux groupes français, Total et Accor (CFDT - Confédération Française Démocratique du Travail, 3 mai 2002)
Muslim Workers Allege Discrimination at Plaza [New York]: Eight Muslim employees of The Plaza hotel yesterday filed a federal complaint - charging they've experienced humiliating insults by the hotel's management since the Sept. 11 attack. (Pete Bowles, Newsday [New York], 23 Apr. 2002)
Decision by Shangri-La [Hotel] to resist court order to reinstate wrongfully dismissed workers [Indonesia] [text of letter from ICFTU to Megawati Sukarnoputri, President of Indonesia] (International Confederation of Free Trade Unions, 15 Apr. 2002)
Indonesian Government, Hotel Owners Resist Court Decision to Reinstate Wrongfully Dismissed Shangri-La Jakarta Workers (IUF - International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers’ Associations, 12 Apr. 2002)
Pakistan: Violation of child labour rules on increase in Sialkot [including hard labour in commercial centres and hotels] (from Pakistan Newswire, in Child Labour News Service, 1 Apr. 2002)
Shangri-La Case Goes to Supreme Court [Indonesia]: The Shangri-La Hotel labor dispute looks set to enter world labor case history with the hotel’s management appealing the case – based on the definition of what constitutes a legal strike – to the Supreme Court. (Laksamana.Net [Indonesia], 28 Mar. 2002)
Former Shangri-La Hotel Workers Win Case [Indonesia] (english translation of article in Koran Tempo [Indonesia], 27 Mar. 2002)
Victory for IUF affiliated hotel workers in Korea against sexual harassment [South Korea]: The IUF's Korean hotel workers affiliate has ended a major recognition battle in the Cheju Island Paradise Casino...Over 100 workers...have won the right to a new and independent union able to negotiate on their behalf....Workers have successfully negotiated an agreement to set up a Joint Union/Management Counter Measures To Avoid Sexual Harassment Committee (IUF - International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers’ Associations, 18 Mar. 2002)
Threat to arrest IUF general secretary as Indonesian Minister fails to show for Shangri-La dialogue: With two patrol cars from the Jakarta Central police station headed to the Shangri-La Hotel to arrest IUF general secretary Ron Oswald, Shangri-La union members whisked him away and out of reach of local police. (IUF - International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers’ Associations, 16 Mar. 2002)
US Government Human Rights Report Cites Shangri-La Hotel For Abuses [Indonesia] (IUF - International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers’ Associations, 5 Mar. 2002)
Prison Blues; Starbucks, Nike, others profit from inmate labor [at U.S. prisons] - A partial list of companies that have worked within the prison system, directly employed prison workers, or contracted with companies that employ prison workers, either currently or in the past: Allstate, Best Western, Dell Computer, Eddie Bauer, Hawaiian Tropical Products, J. C. Penney, Kmart, Kwalu Inc., Konica, Lockhart Technologies, McDonald's, Merrill Lynch, Microjet, Microsoft, New York, New York Hotel and Casino, Nike, No Fear Inc., Omega Pacific, Parke-Davis, Planet Hollywood, Prison Blues (jeans), Shearson Lehman, Starbucks, Target, TWA, Victoria's Secret, Union Bay, Upjohn, Washington Marketing Group (Erica Barnett, In These Times, 4 Mar. 2002)
Desperately seeking a sustainable vacation [Arizona, USA]: Phoenix begins to meet the challenge - Several hotels and resorts [& golf courses] are slashing their water use and employing innovative strategies to lessen the strain they put on Phoenix's over-taxed desert environment. (Koren Capozza, Environmental News Network, 1 Mar. 2002)
The Road to Johannesburg: Will Sustainability Be the Coming Norm or a Passing Fad in Travel? In anticipation of next year's World Summit on Sustainable Development in Johannesburg, South Africa, the travel and tourism industry is taking stock of what it has accomplished since the Rio summit. What can the industry report in Johannesburg? [refers to companies taking steps to protect environment, including Nepal Electric Vehicle Industry Ltd. in Nepal, Punta Cana Resort and Club in Dominican Republic, Borneo Eco Tours in Malaysia] (Michael Seltzer, BEST - Business Enterprises for Sustainable Travel, Conference Board, 28 Feb. 2002)
Anti-union violence in Warsaw Marriott Hotel: On February 14 Andrzej Jakubiak, chair of the Enterprise Commission of ICFTU affiliate NSZZ “Solidarnosc” at the Marriott hotel in Warsaw, Poland, was brutally attacked and beaten by hotel security personnel. (International Confederation of Free Trade Unions, 22 Feb. 2002)
SFF, unionist in clash [Namibia]: A trade union leader was yesterday allegedly harassed by members of the Police Special Field Force (SFF) outside the Safari Hotel in Windhoek for his role in a protest by hotel workers. (Conrad Angula, The Namibian, 21 Feb. 2002)
Karachi: Hotel's workers release demanded [Pakistan] - Trade unions have demanded that all those workers of Pearl Continental Hotel who are being kept in "illegal detention" at a CIA centre be released immediately. At a press conference at Karachi Press Club on Monday, trade union leaders also urged the authorities to institute an independent inquiry, led by a senior member of the judiciary, into the hotel's fire incident. (Dawn [Pakistan], 22 Jan. 2002)
DSP [Deputy-Superintendent of Police] CIA admits to wrongful confinement of PC [Pearl-Continental Hotel] employees [Pakistan] (The News-Jang Group of Newspapers [Pakistan], 12 Jan. 2002)
Rally Protests Illegal Detention and Intimidation of Pearl Continental Hotel Workers [Pakistan]:...Police from Pakistan's Central Investigation Agency (CIA) detained the hotel workers following an electrical fire at the hotel on 6 January. They were held for more than 48 hours without charge, which is illegal...This new instance of harassment involving police is merely the latest in a series of incidents in which Pearl Continental management have attempted to suppress union activities. (Asia & Pacific Regional Secretariat of IUF - International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers’ Associations, 10 Jan. 2002)
Honduras looks to develop northern coast; Garifuna fight to keep beaches (Traci Carl, Associated Press, Environmental News Network website, 2 Jan. 2002)
2001:
Debate Emerges Over Economic Boycotts [regarding use of economic boycotts by advocacy groups, such as NAACP boycott of Adam's Mark hotels in USA over alleged racial discrimination] (Deborah Kong, AP, in Los Angeles Times, 31 Dec. 2001)
AFL-CIO Statement on Trade Union Rights in Indonesia and the Lockout at the Shangri-La Jakarta Hotel (AFL-CIO, 5 Dec. 2001)
ILO calls for reinstatement of dismissed Shangri-La Workers Union members at the 5-star Shangri-La Jakarta Hotel [Indonesia] (Asian Food Worker, 15 Nov. 2001)
NAACP Pickets Adam's Mark Hotels As Part Of National Boycott [USA]: Action Spurred by Complaints of Discriminatory Practices Toward African Americans (National Association for the Advancement of Colored People [NAACP], 11 Aug. 2001)
Green Room and Board: Fairmont Hotels and Resorts has created a valuable resource for hotels that want to lesson their environmental impact....The firm has released a 2001 update of its manual "The Green Partnership Guide: A Practical Guide to Greening Your Hotel," which details how hotels can begin protecting the environment while generating positive media coverage and saving money. (Anne Moore Odell, SocialFunds.com, 6 Aug. 2001)
Hotel Chain Sues NAACP Over Boycott: The Adam's Mark hotel chain sued the NAACP Friday, claiming the civil rights organization's call for a boycott was illegal. (Guardian [UK], 28 July 2001)
Whitman Recognizes 34 Organizations for Energy Savings (United States Environmental Protection Agency, 20 Mar. 2001)
When business and conservation join forces: Eco-alliance formed to develop, manage Pico Bonito Park [Honduras] (Jon Kohl, Honduras This Week, 12 Feb. 2001)
2000:
Unfair Advantage: Workers' Freedom of Association in the United States under International Human Rights Standards (Human Rights Watch, Aug. 2000)
The business response to HIV/AIDS: impact and lessons learned [Section 5, "Profiles of business activities in response to HIV/AIDS", includes profiles of American International Assurance, Thailand; The Body Shop, Japan; Warsaw Marriott Hotel; Larsen & Toubro, India; Volkswagen do Brasil; Molson Breweries, Canada; Chevron Nigeria; Standard Chartered Bank, UK; International Hotel & Restaurant Association; Anglo Coal, South Africa; Eskom, South Africa; ALMS, Czech Republic; Teddy Exports, India; Bristol Myers Squibb, USA; The Shell Company of Thailand] (Prince of Wales International Business Leaders Forum in collaboration with UNAIDS and Global Business Council on HIV/AIDS, 2000)